The Challenge:

Malachi agents, as per instructions received by the Malachi Call Centre from insurance companies, visit car dealers and private owners in order to inspect vehicles as a pre-risk insurance requirement for various insurance companies thereby verifying the existence and condition of said vehicles. These inspections were scheduled by the Malachi Call Centre who in turn advised the Malachi agents of their weekly activities per telephone.

The details of the inspection were documented on pre-printed forms and either faxed or hand-delivered back to the office at the end of each week, at which point a lengthy process of data-capturing would ensue often resulting in errors which potentially incurred a revenue loss as insurance companies pay only for the completed inspections.

The Solution:

Using Integr8or and Mobile Job Card, branded as KeyAssess and customized to Malachi’s specific needs to be a mobile short term insurance assessment tool operating from Sony Ericsson P800/900 Smart Phones, the Malachi agent receives current vehicle inspection appointments for the day. These appointments are automatically or manually entered into a secure, fully integrated, web-based, administration Graphic User Interface (GUI) at the Malachi Call Centre. The appointment information is now sent via Integr8or to the respective Malachi agents in the field who now enter the inspection information onto the Smart Phone application. Once the inspection is completed by the Malachi agent and signed for by the client, on the screen in a specified field, the data is returned to the Malachi Call Centre via Integr8or. This returned data is formatted into a Malachi Vehicle Inspection Report Form which is then automatically routed to the relevant insurance company, the Malachi Archive Database, as well as the client. The client receives the report as an email or per fax, whichever is the clients’ preferred method.

The Benefits:
 

Malachi lead time to the client is drastically reduced thereby improving customer service and delivery time of the report back to the relevant insurance companies.

The need for printed forms both at the inspection point as well as at the report side is eliminated resulting in significantly improved data consistency.

Inspection-to-invoice time is greatly reduced thus improving billing through-put for Malachi.

Data capturing and duplication errors are reduced to next to zero thanks to error boxes that present them selves on the mobile client when incorrect data is filled in to fields that have specific business rules built in. Furthermore, extensive use is made of pre-populated drop-down menus which effectively eliminate spelling errors and ambiguous data input.

The ability for Malachi to create reports on trends and agent efficiencies.

Conclusion:

Malachi now has a user-friendly, electronic process flow from inspection request to inspection completion, incorporating cutting edge mobile technology which is far more streamlined and efficient than their previous paper-based system thus drastically improving on the quality of their information and services.

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